Faqs

At The Seven Willows, we curate retro-inspired, trendy, and timeless women’s clothing and accessories designed to help women feel confident, stylish, and effortlessly put-together. Our collections are perfect for women ages 30–70 who want fashion that’s both flattering and versatile.

• Save time – We handpick the best styles so you don’t have to scroll endlessly.
• Boost your confidence – Our pieces are designed to flatter all ages and body types.
• Versatility – Outfits that easily transition from office to casual wear.
• Convenience – Secure checkout, weekly new arrivals, and curated collections.

Each product has a detailed size chart and description. We recommend checking these before placing your order to find your perfect fit.

No, we currently do not provide free samples or trial items.

You can enter your coupon code, gift card, or store credit during checkout in the discount code section. The discount will be applied before you confirm your payment.

Yes! We offer free shipping on orders over $125. For orders below this amount, standard shipping is $6.95.

Currently, we ship only within the United States. All products are shipped domestically for faster and more reliable delivery.

Our standard delivery time is 5–10 business days, depending on your location.

Yes. Once your order ships, you’ll receive an email with a tracking number to follow your package until it reaches you.

Unfortunately, we cannot change the delivery address once an order has shipped. Please double-check your details at checkout.

If we are unable to process or fulfill your order, you will be notified promptly via email.

If an item arrives damaged, please contact us at the7willows@gmail.com with details and photos of the product. We handle returns and refunds on a case-by-case basis to ensure fairness and customer satisfaction.

Yes, returns are possible. If you’d like to return an item, you will need to ship it back at your own cost. Please email us for return instructions before sending it back.

No, our products are not covered under warranty, and we do not provide repair services.

No, replacement parts are not available for individual purchase.

If something you love is out of stock, you can email us to request restock dates and availability.

Because we work with multiple vendors, your order may arrive in separate packages. Each shipment will have its own tracking information.

At this time, we only ship within the United States.

Yes, specific care instructions are included in each product description. Please review them carefully to ensure the longevity of your clothing.

Yes! One common concern is that boutique fashion may not be practical for everyday life. At The Seven Willows, we focus on timeless, versatile pieces that look stylish while still being comfortable and wearable daily.