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FAQs
• Pristine New With Tags (NWT): Brand new, unworn with original manufacturer tags attached.
• Pristine Pre-owned: Flawless condition showing zero signs of wash wear, fading, or use.
• Excellent: Gently loved with minimal signs of light wear, but entirely free of stains, holes, or fabric pull.
• Gently Loved: Beautifully wearable with minor noted wear (always explicitly detailed in the description box).
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What does The Seven Willows offer?
At The Seven Willows, we curate retro-inspired, trendy, and timeless women’s clothing and accessories designed to help women feel confident, stylish, and effortlessly put-together. Our collections are perfect for women ages 30–70 who want fashion that’s both flattering and versatile.
How will shopping at The Seven Willows benefit me?
- Save time – We handpick the best styles so you don’t have to scroll endlessly.
- Boost your confidence – Our pieces are designed to flatter all ages and body types.
- Versatility – Outfits that easily transition from office to casual wear.
- Convenience – Secure checkout, weekly new arrivals, and curated collections.
How can I choose the right size?
Each product has a detailed size chart and description. We recommend checking these before placing your order to find your perfect fit.
Do you offer free samples or trials?
No, we currently do not provide free samples or trial items.
How do I apply coupons, gift cards, or store credits?
You can enter your coupon code, gift card, or store credit during checkout in the discount code section. The discount will be applied before you confirm your payment.
Do you offer free shipping?
Yes! We offer free shipping on orders over $125. For orders below this amount, standard shipping is $6.95.
Where do you ship?
Currently, we ship only within the United States. All products are shipped domestically for faster and more reliable delivery.
How long will my order take to arrive?
Our standard delivery time is 5–10 business days, depending on your location.
Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number to follow your package until it reaches you.
Can I change my delivery address after shipment?
Unfortunately, we cannot change the delivery address once an order has shipped. Please double-check your details at checkout.
What happens if my order is canceled?
If we are unable to process or fulfill your order, you will be notified promptly via email.
What if my item is damaged during transit?
If an item arrives damaged, please contact us at the7willows@gmail.com with details and photos of the product. We handle returns and refunds on a case-by-case basis to ensure fairness and customer satisfaction.
Do you offer returns or exchanges?
Yes, returns are possible. If you’d like to return an item, you will need to ship it back at your own cost. Please email us for return instructions before sending it back.
Do you offer warranty or repair services?
No, our products are not covered under warranty, and we do not provide repair services.
Can I purchase replacement parts separately?
No, replacement parts are not available for individual purchase.
What if a product I want is sold out?
If something you love is out of stock, you can email us to request restock dates and availability.
Do all items in one order ship together?
Because we work with multiple vendors, your order may arrive in separate packages. Each shipment will have its own tracking information.
Do you ship internationally?
At this time, we only ship within the United States.
Are there any care instructions for your clothing?
Yes, specific care instructions are included in each product description. Please review them carefully to ensure the longevity of your clothing.
Do you address customer concerns or myths about your products?
Yes! One common concern is that boutique fashion may not be practical for everyday life. At The Seven Willows, we focus on timeless, versatile pieces that look stylish while still being comfortable and wearable daily.